Introducing your Care Navigators
Effectively managing your SWSCHP health insurance benefits are AliCare, a third party administrator, and AliCare Medical Management (AMM), a care management solutions provider, both members of the Amalgamated Family of Companies. AliCare will manage all claims administration processes and assist you with any related questions. AMM will provide a team of registered nurses and benefit specialists who can help you manage your medical care, advocate on your behalf with your healthcare providers, and navigate through the healthcare system.
Contact your Care Navigators for information on:
- ID Cards
- Answers to claims, billing and benefit questions
- In-Network providers
- Nurse support to help you manage a health condition
- How to get the most out of your benefits
- How to improve your health
- How to make the healthcare process easier for you
If you have a complex medical condition or you are being treated by several providers, you may be a candidate for Case Management Services. If so, you will receive the contact information for a personal Registered Nurse who will provide you with additional support.
Contact a Care Navigator
Monday through Thursday – 8:00AM – 8:00PM ET
Friday 8:00AM – 6:00PM ET
Saturday 9:00AM – 2:00PM ET